Ho Chi Minh City to handle 90% of administrative procedures online
Photo for illustration (Source: sggp.org.vn)

Photo for illustration (Source: sggp.org.vn)

This plan aims at improving the service quality towards individuals and businesses.

Accordingly, the main targets of this IT application plan include:

100 percent of popular level-3 and level-4 online public services related to citizens and businesses are integrated into the National Public Service Portal; 50 percent of level-3 and level-4 documents for public services are handled online; 80 percent of administrative procedures meet the requirements for carrying out online level-3 and level-4 public services; 90 percent, 80 percent, and 60 percent of documents in provincial-level, district-level (including Thu Duc City), and ward-level respectively are handled online.

Ho Chi Minh City is in the top-5 localities in Vietnam regarding e-government, in the top-3 of IT implementation, and in the top-3 as to cyber security.

In order to fulfill those goals, Ho Chi Minh City has set up key tasks to perform. Those are to perfect the necessary legal environment; to develop proper technical facilities, databases, platforms, applications and services; to ensure information safety; and to train capable human resources.

Besides using the media to raise the awareness of the public about digital skills and to increase interactions with citizens and businesses, HCMC is going to focus on creating models that promote the partnership between state agencies and businesses.

In addition, more research on how to master and implement advanced technologies will be conducted. More solutions to attract IT resources and boost international cooperation will also be adopted./.


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